At Elvathread, managed by Rendent Ventures, we are dedicated to providing you with a seamless and reliable shopping experience from start to finish. In this policy, the terms “we,” “us,” and “our” refer to Rendent Ventures, while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy explains the terms associated with the dispatch and delivery of products purchased through our platform. By placing an order, you acknowledge and accept the conditions outlined in this policy. Our goal is to ensure your order reaches you safely, promptly, and without inconvenience.
We currently provide shipping services across India. At this time, we do not offer international delivery, and our services are limited to domestic addresses only.
Once your order is placed, our team begins processing it within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details once the processing begins.
Our standard delivery timeframe is between 3 to 8 business days, depending on your location and the efficiency of courier services in your area. Please note that occasional delays may occur due to unforeseen circumstances such as weather conditions, logistical disruptions, or high-volume periods.
In cases where a delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the parcel, the order will be returned to our warehouse. You may request for the order to be shipped again by contacting our customer support team.
If your order arrives in damaged condition, we’re here to help. Please reach out to our support team within 48 hours of delivery and include clear photos of the damaged item for verification. In the case of a lost shipment, we will work closely with our delivery partners to investigate the issue and provide you with a suitable resolution—either a replacement or a full refund.
If you have any questions or concerns regarding shipping and delivery, feel free to get in touch with us at:
rendentventures@gmail.com
We truly appreciate your trust in us and look forward to delivering a smooth and satisfying shopping experience every time you order.